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Terms & Conditions

Critter Guard Limited Warranty

This warranty covers manufacturer defects in Critter Guard products for a period of one (1) year from date of sale. If the product is defective and Critter Guard receives written notice within the warranty period, Critter Guard will replace the damaged or defective product on an equal, one-for-one basis. Eligibility for warranty replacement must be confirmed in writing by an authorized Critter Guard representative either by the return of the faulty product to Critter Guard for physical inspection or by photographic evidence of the defect sent electronically to Critter Guard. Critter Guard will pay for return shipping of the faulty product back to Critter Guard. The customer will be responsible for shipping costs of the replacement products. This warranty excludes damage incurred in shipping. If shipping damage is indicated, customer agrees to photographically document the damage at the time of receipt of the shipment. Installation defects are specifically not covered and are the responsibility of the installer.

The company’s liability for the damaged or defective product is limited to the value of the product sale only. No consequential or incidental claims will be accepted, including claims of improper installation or damage caused by improper installation. This warranty does not cover natural disasters, storm damage, and other Force Majeur events.

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